Privacy Policy

Last Updated: March 15, 2025

At ThrobFlashUp, we believe privacy shouldn't be complicated. This policy explains how we handle your information when you work with us on blockchain application development projects.

Information We Collect

When you reach out to us or work with our team, we collect information that helps us serve you better. Here's what that typically includes:

  • Contact Details: Your name, email address, phone number, and business address
  • Project Information: Details about your blockchain application requirements, technical specifications, and business goals
  • Communication Records: Our email exchanges, meeting notes, and project documentation
  • Technical Data: Information about your current systems, integration requirements, and performance metrics
  • Payment Information: Billing addresses and payment preferences (we don't store credit card details)

Important:

We only collect information that's directly relevant to your project. We're not interested in gathering extra data just to have it.

How We Use Your Information

Your information serves specific purposes in our work together. We use it to:

Purpose Details
Project Development Building your blockchain applications according to specifications
Communication Keeping you updated on progress, discussing requirements, and providing support
Legal Compliance Meeting Vietnamese business regulations and international blockchain standards
Service Improvement Learning from each project to better serve future clients

We don't use your information for marketing campaigns, selling to third parties, or any purpose unrelated to your project.

Data Storage and Security

Security matters in blockchain development, and it matters for your personal information too. Here's how we protect your data:

  • Encrypted Storage: All client information is stored using AES-256 encryption
  • Access Controls: Only team members working on your project can access your information
  • Regular Backups: We maintain secure backups to prevent data loss
  • Vietnam Data Laws: Our practices comply with Vietnamese data protection regulations
  • Secure Communications: All email and file transfers use encrypted channels

We store your information on secure servers located in Vietnam, ensuring compliance with local data residency requirements while maintaining international security standards.

Your Rights and Choices

You have several rights regarding your personal information. Here's what you can do and how to do it:

Access Your Data

Request a copy of all information we have about you. We'll provide it within 15 business days.

Correct Information

Ask us to update or correct any inaccurate information in our records.

Delete Your Data

Request deletion of your information once our business relationship concludes.

Data Portability

Receive your information in a format that you can transfer to another service provider.

To exercise any of these rights, simply email us at help@throbflashup.com with your request. We'll respond promptly and guide you through the process.

Information Sharing

We don't sell, rent, or trade your information. However, there are limited situations where we might share it:

  • Trusted Partners: Specialized contractors working on your project (under strict confidentiality agreements)
  • Legal Requirements: When required by Vietnamese law or legitimate legal processes
  • Business Protection: To protect our rights, property, or safety, or that of our clients
  • With Your Consent: Any other sharing only happens with your explicit permission

Our Promise:

Any partner who accesses your information must meet the same security standards we maintain. We carefully vet all third parties and require them to protect your data as we do.

Data Retention

We keep your information only as long as necessary for legitimate business purposes:

  • Active Projects: Throughout the development period and warranty period
  • Completed Projects: Up to 7 years for accounting and legal compliance
  • Communication Records: 3 years after project completion
  • Technical Documentation: 5 years to support any future maintenance needs

After these periods, we securely delete your information unless you specifically request longer retention for your own business needs.

International Transfers

While we primarily operate from Vietnam, blockchain development sometimes requires international collaboration. If we need to transfer your information outside Vietnam, we ensure:

  • The destination country has adequate data protection laws
  • We use standard contractual clauses approved by Vietnamese authorities
  • All transfers are encrypted and logged for your protection
  • You're informed about any international data processing

Most of our work happens within Vietnam, but when international expertise is needed for your blockchain project, your data remains protected.

Changes to This Policy

Privacy practices evolve, and so does this policy. When we make changes:

  • We'll update the "Last Updated" date at the top of this page
  • Significant changes will be communicated directly to active clients
  • We'll post the updated policy on our website
  • You'll have time to review changes before they take effect

We recommend checking this page periodically, especially before starting new projects with us.

Questions and Contact

Privacy questions shouldn't be complicated. If you have concerns about how we handle your information, we're here to help.

Email: help@throbflashup.com
Phone: +84 948 488 036
Address: 396 Nguyễn Trung Trực, Vĩnh Lạc, Rạch Giá, Kiên Giang, Vietnam

We typically respond to privacy inquiries within 2 business days. For urgent matters, calling is usually the fastest way to reach us.